Cancellation & Returns Policy

At Redz Diamonds, we’re confident our ability to produce stunning jewellery. However, in the unlikely event you are unhappy with your purchase the following returns policy applies:

  • Products must be returned within 30 days
  • Products must be unworn, undamaged, and in saleable condition.
  • For hygiene reasons, earrings (and other pierced jewellery) cannot be returned
  • Your item must be returned with its ring box and all supporting paperwork it came with, including any GIA or IGI certificates or gemstone grading reports.
  • The jewellery must not be missing any of its original diamonds or gemstones
  • The jewellery must not have been adjusted by any other jeweller or anyone else
  • Bespoke commissions, personalised items or engraved items are excluded from our returns policy, unless faulty or otherwise agreed in writing
  • Orders where the diamond is priced above £20,000 (excluding VAT) are excluded from our returns policy, unless faulty or otherwise agreed in writing

If your purchase meets the above criteria a refund will be issued within 28 days of return.

If you have lost your GIA certificate, this can be replaced, however you must inform your Redz Diamonds point of contact before returning, who will advise what to do. The process to replace a certificate is lengthy and expensive, therefore we reserve the right to deduct a £350 fee per certificate to cover the costs if your jewellery is returned without this.

If your order arrives damaged or faulty (through no fault of your own), we can repair, replace or provide you with a full refund.

Any replaced or repaired rings are non-returnable and non-exchangeable. In the event you exchange your item for a replacement, have had your diamond reset in another ring or have requested for a new diamond to be set in your ring - your order will be exempt from being returned or exchanged in the future.

If you are unsure whether your jewellery can be returned, please ask your Redz Diamonds point of contact, or email

Bespoke purchases

As stated above bespoke purchases, personalised or engraved items are excluded from our returns policy, unless faulty. However, we will be happy to offer an exchange within 30 days of purchase for a bespoke commission as long as it hasn’t been engraved or worn. An exchange may incur restocking charges to cover the production costs incurred and are at the discretion of Redz Diamonds. If you chose to cancel your purchase during the production stage, you may incur costs if production has started.

Selling your jewellery

Redz Diamonds does not sell second-hand jewellery, and therefore we do not buy jewellery from our customers or the public. This includes buy-backs of jewellery sold from our store or website. You are entitled to return or exchange your item as per the terms outlined in our returns policy. Should you wish to sell your jewellery, we advise you to seek a reputable second-hand jeweller.

Please make sure your jewellery fits the above criteria before returning, or check with your point of contact at Redz Diamonds. You can also email with questions.